Effective: 30 October 2026.
This policy covers digital purchases from MEBROUKm, operated by Mebrouk Moulla. For help or a refund request, email hello@mebroukm.com from the address used for your order and include the order number.
RevenueOS Builder Kit: 14-day refund window
You can request a refund of your Builder Kit purchase within 14 calendar days of payment. Downloading the kit does not remove this refund window, and you do not need to prove a technical fault to use it.
If access is missing, the file is damaged, or the product does not match the order, contact us so we can provide the correct delivery or arrange an appropriate remedy. A technical problem reported outside the 14-day window will be reviewed on its facts and under any rights that apply to you.
Credit packs and subscriptions
An unused one-time credit pack can be refunded on request within 14 calendar days of payment, provided none of the credits from that purchase have been spent. Where credits have been used, contact us about a billing error, a failed paid use, or any other concern; we will review the transaction. Mandatory rights are not excluded.
For a Pro subscription, you can cancel future renewals through My Account or contact us before the next renewal is processed. Cancellation stops future renewals; it does not automatically refund a charge already processed. An initial subscription payment can be refunded within 14 calendar days if none of the credits from that payment have been used. Contact us about disputed, duplicate, or unauthorised renewal charges.
How refunds are handled
We confirm the order and refund eligibility, then return an approved payment through the original payment method where available. We aim to submit approved refunds within 5 business days. Your payment provider controls when the money appears in your account.
A refunded order may lose its download permission, future update access, support entitlement, or unused credits associated with that order. A refund does not remove rights already granted under an applicable GPL software license. Keep your order information until the refund is settled.
Custom work and third-party charges
Custom builds, installation services, and other separately scoped work are governed by their written service agreement and any express guarantee made for that order. Third-party hosting, coding-agent, AI-provider, gateway, and software charges are handled by the provider that billed you.
Your legal rights
These terms do not limit mandatory consumer rights or remedies that cannot lawfully be excluded. Where those rights provide a longer period or another remedy, they take priority. No physical product needs to be shipped back for a digital purchase.
For a request, send your order number and purchase email to hello@mebroukm.com. Do not send your password, full payment-card details, or other account credentials.
Related: Privacy Policy · Refund Policy · Terms and Conditions.